How to Recover Your Hacked Facebook Ad Account

In today’s digital landscape, Facebook ads are a cornerstone of business promotion. However, the daunting challenge of a hacked Facebook ad account is a genuine concern. It can lead to financial setbacks and damage your brand’s reputation. But fear not, we’re here to guide you through the process of recovering your hacked Facebook ad account in a clear and straightforward manner.

Step 1: Spotting the Hack

The first thing to do is recognize that your Facebook ad account has been compromised. Look for these signs:

  • Unusual Activity: Check for strange changes in your ad campaigns, unexpected ads, or money spent without your approval.
  • Email Alerts: Pay attention to emails from Facebook about actions taken on your account that you didn’t initiate.
  • Can’t Log In: If you can’t access your ad account or your login details have been changed without your knowledge, that’s a red flag.

Step 2: Secure Your Personal Account

Before you can recover your hacked Facebook ad account, make sure your personal Facebook account is safe:

  • Change Password: Immediately update your personal Facebook account password to stop further unauthorized access.
  • Activate Two-Factor Authentication: Enable two-factor authentication (2FA) for an extra layer of security. It will require a code sent to your phone when logging in.
  • Block Your Payment Method: Contact your bank and ask them to block your card & online banking from your account.

Step 3: Contact Facebook Support

Now, it’s time to reach out to Facebook’s support team:

  • Visit the Help Center: Go to the Facebook Business Help Centre (
  • Click “Select Issue”: In the select issue section click on “my ad account was hacked”.
  • Click “Select Asset”: After selecting the issue move to the next section “select assets” in this section choose your ad account which was hacked.
  • Provide Information: After selecting the asset, now provide information that will help facebook to investigate this hack and also provide them your contact information to initiate chat.
Hacked Facebook Ad Account

Hacked Payment Support: If the hacker used balance from your ad account. You can recover that amount by clicking on this .

Hacked Facebook Ad Account

Step 4: Keep an Eye on Your Account

While waiting for Facebook to resolve the issue, be vigilant:

  • Remove Unauthorized Users: If you see unfamiliar users added to your ad account, remove them immediately.
  • Adjust Ad Account Permissions: Review and modify permissions for those who can access your ad account. Limit access to trusted individuals.
  • Check Billing Information: Ensure your billing details are accurate and that no unauthorized charges were made.

Step 5: Be Patient

Recovering a hacked Facebook ad account may take time. Facebook’s review process can vary, from a few days to several weeks. During this time, stay patient and avoid unnecessary changes to your account.

Step 6: Prevent Future Hacks

Once you regain access to your Facebook ad account, take steps to prevent future hacks:

  • Change Passwords: Update passwords often and use strong, unique one
  • Educate Your Team: If multiple team members access your ad account, educate them on security best practices and signs of potential hacks.
  • Click on Spam Link: Stop clicking on spam links. 
  • Use Two-Factor Authentication: Enable 2FA not only for your personal Facebook account but also for your ad account.
  • Monitor Account Activity: Regularly review your ad account activity for anything unusual.
  • Stay Informed: Stay updated on security threats and Facebook’s security features.

Recovering a hacked Facebook ad account can be stressful, but by following these steps and maintaining good security practices, you can minimize the damage and protect your digital assets. Remember, prevention is your best defense, so invest in proactive security measures to keep your Facebook ad account safe from future hacks.

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